Equipment Policy - Standards & Renewal / Refresh & Repair

Summary

The Laptop Computer and Hardware Policy, including new laptop requests and Refresh / replacement computer guidelines for 2-year and 3-year renewal cycles. Computer hardware standards are set based on Role, Department, and IT Policy.

Is your computer damaged or in need of repair? Submit a Request

DISCLAIMER: Due to the ongoing COVID-19 Pandemic and the inherent limitations of working from home, there maybe delays in upgrade requests. Eligible upgrade requests will be worked from oldest to newest and will be upgraded when stock levels allow.

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Sections in this Article

• Global Equipment Policy
• New Laptop Request: Refresh / Renewal Policy
• Device Repair Costs
• About Personalization
• Hardware Standards
  • Standard Computer
  • Engineering Spec Computer*
  • Windows PC Computer*
• Remote Employees
• Privacy Screens
  • Regional Availability

*Only eligible departments will be provisioned Engineering Spec or PC computers. Reference each section for details.

NOTE: This policy is updated based on the availability of hardware from the manufacturer. Specs and availability may differ in each region or office location. Local offices must deplete all previous inventory when a new product is released or the standard is changed. This policy is subject to change at any time.

 

Global Equipment Policy

For more information on the rules governing our hardware policies, please read this documentation.

New Laptop Request: Refresh / Renewal Policy

DISCLAIMER: Due to the ongoing COVID-19 Pandemic and the inherent limitations of working from home, there maybe delays in upgrade requests. Eligible upgrade requests will be worked from oldest to newest and will be upgraded when stock levels allow.

• Standard computers are eligible for renewal after 3 years. Refreshes are based on the date the computer was provisioned.
• Engineering Spec computers are eligible for renewal after 2 years. Refreshes are based on the date the computer was provisioned.

Repair Costs

Standard Device Repair Cost: $150 + Parts if necessary

• Screen Repair
• Case Repair
• Battery Repair
• Fan Repair
• Keyboard Repair

Advanced Device Repair Cost: $300 + Parts if necessary

• CPU Related
• GPU Related
• Memory Issues
• Motherboard Repair

Device Replacement: Cost per Device Type

About Personalization

You are permitted to personalize your laptop. While we appreciate your desire to make the computer a bit more unique, when you are eligible for a laptop refresh we ask that you please return it to us in the same condition it was received (normal wear & tear is expected). This includes removing all stickers and personalization prior to returning the device.

Hardware Standards

Standard Computer

2020 13" MacBook Pro Configuration:

• 2.0GHz quad-core 10th-generation Intel Core i5 processor, Turbo Boost up to 3.8GHz
• 13-inch Retina display with True Tone
• Touch Bar and Touch ID
• Intel Iris Plus Graphics
• 16GB 3733MHz LPDDR4X memory
• 512GB SSD storage
• Four Thunderbolt 3 ports
• Backlit Magic Keyboard - US English

NOTE: Local offices must deplete all previous-generation inventory when a new product is released before deploying updated hardware. 

Engineering Spec Computer

2020 16" MacBook Pro Configuration:

• 16-inch MacBook Pro (Silver)
• 2.6GHz 6‑core 9th‑generation Intel Core i7 processor, Turbo Boost up to 4.5GHz
• 32GB 2666MHz DDR4 memory
• AMD Radeon Pro 5300M with 4GB of GDDR6 memory
• 512GB SSD storage
• 16-inch Retina display with True Tone
• Four Thunderbolt 3 ports
• Touch Bar and Touch ID

Windows PC Computer

PC Configuration:

• Lenovo X1 Carbon (black) - US & APAC
  • Dell XPS - EMEA ONLY
• Current Gen Core i7
• Windows 10 Pro 64-bit
• 16 GB RAM
• 512 GB SSD
• NVMe
• 13 - 15" IPS 1920 x 1080 (Full HD or Equivalent Display)
• UHD Graphics 620

NOTE: The IT Team is not able to accommodate requests for "custom built" or upgraded spec PCs

Remote Employees

• A Standard Spec 13" Apple MacBook Pro will be provided by IT (unless your Department is defined for a different model, listed above)
• For all other hardware such as a monitor and peripherals, they can be requested based on our Working From Home policies.  You have the option of purchasing your own monitor/peripherals and expensing them with your manager's approval.
• We encourages users who work remotely to contact IT while you are visiting/training at an office or  campus to acquire some accessories to avoid shipping/back-billing costs.

Privacy Screens

Privacy Screens are available in limited regions. 

Laptop Privacy Screen:

• MacBook Pro 13"
• MacBook Pro 16" 

External Monitor Privacy Screen:

• Lenovo 24"
• Lenovo 27" (4K) 

Regional Availability

AMER & EMEA -  IT can provide a Privacy Screen in these regions. The cost of the privacy screen will be billed to the department of the requester. Manager approval is required.

APAC - IT is not able to provide privacy screens due to not being able to purchase in these regions.